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The Driver and Vehicle Standards Agency (DVSA) has announced a comprehensive plan to reduce driving test waiting times, aiming to make the system fairer and more accessible for learners. This 7-point plan addresses key challenges such as long waits, booking system issues, and fairness in test access, offering hope for learners eager to hit the road.

Stopping Learners from Being Exploited

Lilian Greenwood, Minister for the Future of Roads, shared her thoughts on the new measures:

“Passing your driving test is a life-changing opportunity for millions – but sky-high waiting times for tests in recent years have denied that opportunity to too many people.

No one should have to wait six months when they’re ready to pass, travel to the other side of the country to take a driving test, or be ripped off by unscrupulous websites just because they can’t afford to wait.

The scale of the backlog we have inherited is huge, but today’s measures are a crucial step to tackle the long driving test waiting times, protect learner drivers from being exploited, and support more people to hit the road.”

These measures aim to reduce wait times, improve fairness in test booking, and stop learners from being taken advantage of by unethical practices.

1

Recruit and Train 450 Driving Examiners

To address staff shortages, the DVSA is recruiting and training 450 additional driving examiners across Great Britain. Recruitment campaigns were held in June, July, September, and October 2024, and successful candidates from earlier phases are already in training. These examiners will begin conducting tests in the coming months, helping to ease pressure at test centres nationwide.
2

Review and Improve the Rules for Booking Driving Tests

The DVSA is working to improve the booking system so learners can book tests more efficiently. This process includes:

  • Launching a call for evidence to gather feedback on the current system (open until 11:59 pm, 11 February 2025).
  • Analyzing the evidence to develop proposals for improvements.
  • Running a consultation on these proposals.
  • Implementing the changes, which may involve legal updates.

These steps aim to make the system more transparent and user-friendly, ultimately benefiting learners and instructors.

3

Tougher Terms and Conditions for the Service Driving Instructors Use to Book and Manage Car Driving Tests for Pupils

From 6 January 2025, new terms and conditions will apply to the service driving instructors use to book and manage tests for learners. These rules are designed to stop unfair practices, such as:

  • Booking tests for learners they do not teach.
  • Using learner details to book “placeholder” tests to swap later.

Driving instructors or businesses breaking these rules could face penalties, including warnings, account suspensions, or closures.

4

Extending the Wait Time for Rebooking Tests

The DVSA plans to extend the time learners must wait to rebook a test in certain situations. Currently, learners must wait 10 working days after failing a test, but this could increase for those who:

  • Make multiple serious or dangerous faults.
  • Fail to attend their test without notice.
  • Physically or verbally assault examiners.

A consultation will soon gather views on these proposals, including the possibility of introducing penalty charges for missed tests.

5

Increasing the Cancellation Notice Period

From spring 2025, the DVSA will increase the notice period required to cancel or reschedule a test without losing the fee from 3 working days to 10 working days. This change aims to:

  • Encourage learners to cancel sooner if they’re not ready.
  • Free up test slots for others.

Exceptions will remain for illness, bereavement, and other valid reasons. The DVSA will continue to compensate learners if it cancels a test with fewer than three days’ notice.

6

Reviewing the 24 Week Booking Limit

Currently, tests can only be booked up to 24 weeks in advance. The DVSA is exploring whether changes to this limit could improve access and better match test demand with availability at individual centres.
7

Promoting the ‘Ready to Pass?’ Campaign

The DVSA’s ‘Ready to Pass?’ campaign helps learners prepare for their driving test and encourages them to only book when they are ready. With 95% of users rating the campaign as helpful, it provides practical advice on:

  • Understanding the skills needed to pass.
  • Managing test-day nerves.
  • Taking a realistic mock test.
  • Knowing when to reschedule if they’re not fully prepared.

The Ready to Pass campaign aims to reduce the number of failed tests and prevent unnecessary delays.

What Does This Mean for Learners?

These measures are expected to make a significant impact on current driving test waiting times, with the DVSA planning to deliver 1.95 million driving tests between April 2024 and March 2025. The ultimate goal is to reduce driving test waiting times to just 7 weeks by December 2025—a huge improvement for learners and instructors alike.

While these changes will take time to roll out, they represent a crucial step forward in tackling the challenges learners face when trying to book their driving tests.

Your experience of booking and managing car driving tests

Share your experience and views of booking and managing car driving tests to help DVSA develop proposals to improve the rules and processes.

The call for evidence closes at 11:59pm on 11 February 2025.

Experience of booking and managing car driving tests.

Nikki T.
5 days ago
Would definitely recommend Shift & my instructor Ciaran!

Shift were quick to come back to me with my initial queries and getting me set up with an instructor. The driving school app is really intuitive and easy to use which was great.

Ciaran was always calm, patient and made me feel at ease. He was happy to answer any questions I had, go over things I felt unsure or unconfident about and it really felt like he went the extra mile to make sure I was ready for my test.

I passed my test and feel like a confident driver thanks to Ciaran's support and guidance throughout.
Pottsi P.
4 weeks ago
Found an instructor quickly. Julie was a fantastic teacher all the way through and set me up perfectly to pass first time. Special shout out the guys in the office and to Lisa who squeezed me in for a few last minute drives before my test.

Highly recommend.

Tom
Abigail L.
1 month ago
10/10 experience learning to drive with Julie! She was patient and very lovely, she gave me the confidence I needed to pass my test. I really enjoyed each of my lessons and will miss them! I would recommend this school to anyone
Izzy B.
1 month ago
I've had an absolutely fantastic experience with Shift from start to finish. I was assigned an instructor incredibly quickly after my first enquiry, and from the very first lesson to passing my test (first time with no faults!) I was supported incredibly well.

Simon helped me go from someone that had panic attacks after attempting lessons a few years ago, to being so confident behind the wheel that I have no reservations about going out and driving.

It was an absolute pleasure learning to drive with Shift and I wholeheartedly recommend them to anyone.
Lankaji L.
1 month ago
I had an excellent experience with Shift Driving School. My instructor, William Stanton, was professional, patient, and incredibly supportive throughout my lessons. He explained everything clearly, helped me build confidence step by step, and always made sure I understood not just how to drive, but why things are done a certain way.

Thanks to his guidance, I passed my test on the first attempt! I highly recommend Shift Driving School to anyone looking for a calm, knowledgeable, and reliable instructor.
Josh A.
2 months ago
Today I passed my test!! I've have really enjoyed my lessons with Shift! There was a little bit of a wait but now I know why. I passed first time with my instructor (I had two because my availability changed) and you can tell by the way all of the instructors are with eachother that this is just a great school. The app is really good too. Would definitely recommend Shift Driving School.
Emily A.
2 months ago
10/10 experience when learning made sure I was confident and cool ready for the test . Entirely grateful for the pass !!!very grateful for the help of Lewis as an instructor!!!
Shannon H.
3 months ago
Absolutely amazing driving school! Simon was brilliant from start to finish, and I couldn’t have wished for a better instructor. I had a previous bad experience with a different driving school which left me feeling anxious and lacking in confidence, but from my very first lesson with Shift, Simon made me feel at ease and supported me all of the way through. He has such a lovely, calm manner, is suuuuuper patient, and has an amazing way of explaining things differently if you don’t quite understand or if something isn’t sticking. My work shifts changed quite a lot due to changing jobs mid-way through my lessons however Simon was so good at swapping things about in order to fit my schedule and really did whatever he could to allow me to get the most out of my lessons.

I Just passed my test first time and I owe all of my credit to Simon. Lewis also sat in for a mock test last week, and he was also amazing - super calm and made me feel really at ease. Could absolutely not recommend learning with this driving school enough, and I’m going to really miss my lessons with Simon going forward! This is such a big achievement for me and I can’t thank the driving school and Simon enough ☺️❤️
Jennifer B.
4 months ago
Passed with Simon a few days ago! It has been a really good experience doing my lesson with Shift Driving School. I want to thank Simon most especially for his patience and for helping me pass my driving! It has been a journey, but we got there!
Sadie S.
4 months ago
Passed my test today on my first attempt and wanted to say a huge thank you to my instructor Ciaran! He was absolutely fantastic, really patient, and taught me to drive and manage my anxiety at the same time which was not an easy task! I would definitely recommend shift driving school, I started out with no experience driving and massively nervous and now I’m a confident full fledged driver!