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Code of Conduct

Version: 1.0
Updated: 18th April, 2023

STUDENTS

  1. You agree to attend your scheduled driving lesson at the appointed time and fully prepared for the lesson. You shall ensure that you are not under the influence of any substances that may impair your ability to operate a vehicle safely, and that you have obtained sufficient rest to maintain focus during the lesson. Shift reserves the right to refuse a driving lesson or terminate a lesson should you be under the influence of alcohol or any other substances that may contravene road safety.
  2. You agree that Shift has a zero-tolerance policy for any form of abuse, harassment, or violence, whether physical or verbal, towards its staff members or driving instructors. Any violation of this policy may result in the immediate termination of your driving lesson or booking, and any lessons pre-paid at this point will be non-refundable.
  3. You agree to maintain good personal hygiene, including wearing clean and appropriate clothing and suitable footwear.
  4. You agree to take responsibility for any damage caused by you to the interior of the car during your driving lesson, excluding normal wear and tear.
  5. You agree to drive safely at all times, obeying traffic laws and signals to the best of your ability. Any damage caused due to malicious acts or reckless driving will be charged for.
  6. You agree to follow the instructions and guidance provided by your driving instructor and ask questions if you are unsure about any aspect of the lesson.
  7. You agree to inform your driving instructor of any medical or physical conditions that may affect your ability to drive safely.
  8. You agree to notify your instructor as soon as possible if you need to cancel or reschedule a driving lesson, providing at least 48 hours notice.
  9. You agree to treat other students and driving instructors with respect and courtesy at all times, creating a safe and positive learning environment for everyone.

INSTRUCTORS

  1. Driving instructors at Shift are expected to conduct themselves in a professional manner at all times. They shall demonstrate respect and courtesy towards their students, staff members, and other road users.
  2. Instructors shall not engage in any form of discrimination, harassment, or abuse, whether physical or verbal, towards any individual.
  3. Instructors are expected to maintain proper personal hygiene and dress appropriately for their profession.
  4. Your instructor will provide you with a dual controlled vehicle, in a clean and good working condition.
  5. Instructors shall provide a safe and comfortable learning environment for their students. They shall not engage in any behavior that could distract or endanger the student or other road users.
  6. Instructors shall tailor their lessons to meet the individual needs and abilities of their students, and shall not discriminate based on age, gender, race, religion, or any other characteristic.
  7. Instructors shall maintain confidentiality with respect to all student information obtained in the course of their instruction, unless required to comply with DVSA or law enforcements.
  8. Instructors shall not engage in any activity that would create a conflict of interest or undermine the integrity of the instructional process.
  9. Instructors shall follow all laws and regulations related to driving instruction, including those related to driver qualifications, instructional methods, and vehicle safety.
  10. Instructors shall not consume alcohol or any other substance that could impair their ability to operate a vehicle safely while on duty.
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Jennifer B.
Passed with Simon a few days ago! It has been a really good experience doing my lesson with Shift Driving School. I want to thank Simon most especially for his patience and for helping me pass my driving! It has been a journey, but we got there!
Garry D.
Highly recommend Shift Driving School. They were an absolute pleasure to deal with from start to finish. Special shout out to my instructor Hassan, who taught me from scratch in just under 6 months. I had no previous driving experience at all and he talked through the steps and skills needed clearly, always supportively pushing me to be my best. Delighted to have passed at first attempt! Couldn’t have done it without the team at Swift and Hassan. Thank you!
Joanne D.
I honestly cannot thank the team enough.

Simon was my instructor and I felt comfortable with him right from the start. He was incredibly flexible around my work schedule, always fitting lessons in when I needed them, and he adapted his teaching style to whatever helped me learn each new skill. He is extremely knowledgeable and always had great tips and explanations that made everything so much easier to understand. I genuinely never thought I would become a driver, especially learning in my 40s, but Simon gave me the confidence and belief that I could do it. We also had such a good laugh on our lessons and I will really miss them now I have passed. I would highly recommend him to anyone who is nervous, unsure or doubting themselves.

I also had Lewis for one of my mock tests and he instantly put me at ease. He is really easy to get along with and gave clear, helpful feedback that I really appreciated.

Alex was brilliant from the very beginning. I first dealt with him when I enquired about lessons and even though there was a waitlist he was really helpful with timings and getting everything organised. The app, payments and communication were all smooth and straightforward. He also took me out on a mock test and again I felt completely comfortable and I took all of his feedback on board.

One thing that really stands out about this company is the genuine positivity and support from everyone. Each instructor was rooting for me along the way and when you see them all out on lessons you can tell they have a real sense of camaraderie and team spirit.

I would recommend this driving school to anyone. They have been amazing from start to finish.
Denise W.
I 10000000% recommend this driving school my instructor has been appsalutly amazing he had so much patience and really helped me through all my lessons then he recommend me a nervous course which really helped me as I really struggled with my nerve on my test but I finally done it and passed my test and I wouldn't have been able to do it if it wasn't for lewis so thank u sooooo much :)
Eleanor S.
I was lucky enough to be taught by Alex who was brilliant! Alex was very supportive and honestly just seemed to know exactly what to say when it came to my anxiety around driving. I would definitely recommend Shift to anyone wanting to learn how to drive.
Webdeco.
What a great company to not only learn to drive with, but to actually work with too. We would highly recommend Shift without a doubt.
Yusuf A.
Hassan is extraordinary, got me sorted for my test within a few months! Calm, collected and goes above and beyond. Highly recommended
Alfred T.
Great instructors, Hassan got me passed really fast and even managed to move my test to a sooner date! Super patient and great at explaining. Would highly recommend.
Saman K.
I passed my driving test last weekend, I want to say huge thanks to my instructor Lisa baour, she's been amazing mentor throughout the process. I'm from different country and I didn't have any driving experience before, so I had to learn everything from the scratch, she's been calm and polite from the very beginning, that help me lot to boost my confidence and take out my driving nervousness. Thank you so much Lisa and shift for making me a better driver, i higly recommend Lisa and shift, you won't be disappointed..cheers 🍻🍻
Lucy Ann S.
I passed my driving test today and just want to say a big thank you to my instructor Ciaran! I started out as an extremely anxious driver, but he was always patient and made every lesson calm and straightforward. His clear explanations and calm teaching style really boosted my confidence and helped me feel ready to pass. Cheers :)