Skip to main content

Code of Conduct

Version: 1.0
Updated: 18th April, 2023

STUDENTS

  1. You agree to attend your scheduled driving lesson at the appointed time and fully prepared for the lesson. You shall ensure that you are not under the influence of any substances that may impair your ability to operate a vehicle safely, and that you have obtained sufficient rest to maintain focus during the lesson. Shift reserves the right to refuse a driving lesson or terminate a lesson should you be under the influence of alcohol or any other substances that may contravene road safety.
  2. You agree that Shift has a zero-tolerance policy for any form of abuse, harassment, or violence, whether physical or verbal, towards its staff members or driving instructors. Any violation of this policy may result in the immediate termination of your driving lesson or booking, and any lessons pre-paid at this point will be non-refundable.
  3. You agree to maintain good personal hygiene, including wearing clean and appropriate clothing and suitable footwear.
  4. You agree to take responsibility for any damage caused by you to the interior of the car during your driving lesson, excluding normal wear and tear.
  5. You agree to drive safely at all times, obeying traffic laws and signals to the best of your ability. Any damage caused due to malicious acts or reckless driving will be charged for.
  6. You agree to follow the instructions and guidance provided by your driving instructor and ask questions if you are unsure about any aspect of the lesson.
  7. You agree to inform your driving instructor of any medical or physical conditions that may affect your ability to drive safely.
  8. You agree to notify your instructor as soon as possible if you need to cancel or reschedule a driving lesson, providing at least 48 hours notice.
  9. You agree to treat other students and driving instructors with respect and courtesy at all times, creating a safe and positive learning environment for everyone.

INSTRUCTORS

  1. Driving instructors at Shift are expected to conduct themselves in a professional manner at all times. They shall demonstrate respect and courtesy towards their students, staff members, and other road users.
  2. Instructors shall not engage in any form of discrimination, harassment, or abuse, whether physical or verbal, towards any individual.
  3. Instructors are expected to maintain proper personal hygiene and dress appropriately for their profession.
  4. Your instructor will provide you with a dual controlled vehicle, in a clean and good working condition.
  5. Instructors shall provide a safe and comfortable learning environment for their students. They shall not engage in any behavior that could distract or endanger the student or other road users.
  6. Instructors shall tailor their lessons to meet the individual needs and abilities of their students, and shall not discriminate based on age, gender, race, religion, or any other characteristic.
  7. Instructors shall maintain confidentiality with respect to all student information obtained in the course of their instruction, unless required to comply with DVSA or law enforcements.
  8. Instructors shall not engage in any activity that would create a conflict of interest or undermine the integrity of the instructional process.
  9. Instructors shall follow all laws and regulations related to driving instruction, including those related to driver qualifications, instructional methods, and vehicle safety.
  10. Instructors shall not consume alcohol or any other substance that could impair their ability to operate a vehicle safely while on duty.
Resources Become an Instructor Safe Driving for Life Ready to Pass News Reviews Waiting List Sitemap
Code of Conduct Terms & Conditions Privacy Policy Cookie Policy Complaints Total Drive Promotions Request Refund
Newcastle Gateshead Middlesbrough Redcar Stockton

What to do after a Car Accident: A Step-by-Step Gui...

Emergency Alert Test – What Drivers Need to Know

New Driving Rules for Over 70s – Compulsory E...

Jordan W.
4 days ago
Passed quite quickly with the help from shift and my instructor paul . Very straightforward service with a easy to use app . Paul was a great instructor and I would highly recommend him and shift
Garry D.
11 months ago
recommends
Highly recommend Shift Driving School. They were an absolute pleasure to deal with from start to finish. Special shout out to my instructor Hassan, who taught me from scratch in just under 6 months. I had no previous driving experience at all and he talked through the steps and skills needed clearly, always supportively pushing me to be my best. Delighted to have passed at first attempt! Couldn’t have done it without the team at Swift and Hassan. Thank you!
Roma G.
3 weeks ago
Driving lessons from Simon were enjoyable and his approach sets you up well to feel confident and safe. We went at a pace I could manage on top of a busy work schedule. We ramped up lessons when it came to crunch time which helped me pass first time. He was very sick on my test day, poor thing, but still came to make sure I could do my test. Will miss working with him!
Denise W.
2 years ago
recommends
I 10000000% recommend this driving school my instructor has been appsalutly amazing he had so much patience and really helped me through all my lessons then he recommend me a nervous course which really helped me as I really struggled with my nerve on my test but I finally done it and passed my test and I wouldn't have been able to do it if it wasn't for lewis so thank u sooooo much :)
Rachel F.
4 weeks ago
Can't recommend Shift enough! I was nervous about learning to drive but Majid was very patient and really helped boost my confidence.
Webdeco.
2 years ago
recommends
What a great company to not only learn to drive with, but to actually work with too. We would highly recommend Shift without a doubt.
Annabel L.
1 month ago
Just passed my test with Sammy, would highly recommend her. She is very patient and made my lessons stress free and was very flexible with scheduling lessons.
Sophie B.
2 months ago
Cannot recommend this driving school and Simon enough. Simon is extremely patient and kind, very adaptive in his teaching style to help suit the student. I never thought I would be able to drive as a nervous driver, let alone pass my test but he has helped me feel confident and capable. He goes above and beyond the job and really cares about his students. The app is also really helpful and detailed to keep you organised and get you test ready. I am genuinely going to miss my lessons as I passed today! Thank you so much Simon and the shift team!
Arizah A.
2 months ago
I recently passed my driving test and my instructor Simon, was thorough, and tailored the lessons to improve where I lack.
The mock test is a must as it gave me an indicator if I should proceed or postpone my test.
Overall, reliable, thorough and reasonable driving school.
Leo J.
2 months ago
Passed my test because of Lewis. Amazing.