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Code of Conduct

Version: 1.0
Updated: 18th April, 2023

STUDENTS

  1. You agree to attend your scheduled driving lesson at the appointed time and fully prepared for the lesson. You shall ensure that you are not under the influence of any substances that may impair your ability to operate a vehicle safely, and that you have obtained sufficient rest to maintain focus during the lesson. Shift reserves the right to refuse a driving lesson or terminate a lesson should you be under the influence of alcohol or any other substances that may contravene road safety.
  2. You agree that Shift has a zero-tolerance policy for any form of abuse, harassment, or violence, whether physical or verbal, towards its staff members or driving instructors. Any violation of this policy may result in the immediate termination of your driving lesson or booking, and any lessons pre-paid at this point will be non-refundable.
  3. You agree to maintain good personal hygiene, including wearing clean and appropriate clothing and suitable footwear.
  4. You agree to take responsibility for any damage caused by you to the interior of the car during your driving lesson, excluding normal wear and tear.
  5. You agree to drive safely at all times, obeying traffic laws and signals to the best of your ability. Any damage caused due to malicious acts or reckless driving will be charged for.
  6. You agree to follow the instructions and guidance provided by your driving instructor and ask questions if you are unsure about any aspect of the lesson.
  7. You agree to inform your driving instructor of any medical or physical conditions that may affect your ability to drive safely.
  8. You agree to notify your instructor as soon as possible if you need to cancel or reschedule a driving lesson, providing at least 48 hours notice.
  9. You agree to treat other students and driving instructors with respect and courtesy at all times, creating a safe and positive learning environment for everyone.

INSTRUCTORS

  1. Driving instructors at Shift are expected to conduct themselves in a professional manner at all times. They shall demonstrate respect and courtesy towards their students, staff members, and other road users.
  2. Instructors shall not engage in any form of discrimination, harassment, or abuse, whether physical or verbal, towards any individual.
  3. Instructors are expected to maintain proper personal hygiene and dress appropriately for their profession.
  4. Your instructor will provide you with a dual controlled vehicle, in a clean and good working condition.
  5. Instructors shall provide a safe and comfortable learning environment for their students. They shall not engage in any behavior that could distract or endanger the student or other road users.
  6. Instructors shall tailor their lessons to meet the individual needs and abilities of their students, and shall not discriminate based on age, gender, race, religion, or any other characteristic.
  7. Instructors shall maintain confidentiality with respect to all student information obtained in the course of their instruction, unless required to comply with DVSA or law enforcements.
  8. Instructors shall not engage in any activity that would create a conflict of interest or undermine the integrity of the instructional process.
  9. Instructors shall follow all laws and regulations related to driving instruction, including those related to driver qualifications, instructional methods, and vehicle safety.
  10. Instructors shall not consume alcohol or any other substance that could impair their ability to operate a vehicle safely while on duty.
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Sadie S.
Passed my test today on my first attempt and wanted to say a huge thank you to my instructor Ciaran! He was absolutely fantastic, really patient, and taught me to drive and manage my anxiety at the same time which was not an easy task! I would definitely recommend shift driving school, I started out with no experience driving and massively nervous and now I’m a confident full fledged driver!
Garry D.
Highly recommend Shift Driving School. They were an absolute pleasure to deal with from start to finish. Special shout out to my instructor Hassan, who taught me from scratch in just under 6 months. I had no previous driving experience at all and he talked through the steps and skills needed clearly, always supportively pushing me to be my best. Delighted to have passed at first attempt! Couldn’t have done it without the team at Swift and Hassan. Thank you!
Matthew C.
Can highly recommend Shift Driving School.
I passed today after having lessons with instructor Hassan. He was always patient, clear and friendly during lessons, and he’s someone who is clearly very diligent and cares about his work, which is extremely motivating for learners.
Thank you!
Denise W.
I 10000000% recommend this driving school my instructor has been appsalutly amazing he had so much patience and really helped me through all my lessons then he recommend me a nervous course which really helped me as I really struggled with my nerve on my test but I finally done it and passed my test and I wouldn't have been able to do it if it wasn't for lewis so thank u sooooo much :)
Julie
Can not thank the team enough for all the support and encouragement for getting me through my driver training.... 24/7 support and 1 to 1 training through out, if anyone is thinking of becoming an instructor this is the school to do it with 100%
Webdeco.
What a great company to not only learn to drive with, but to actually work with too. We would highly recommend Shift without a doubt.
Alfred T.
Great instructors, Hassan got me passed really fast and even managed to move my test to a sooner date! Super patient and great at explaining. Would highly recommend.
Saman K.
I passed my driving test last weekend, I want to say huge thanks to my instructor Lisa baour, she's been amazing mentor throughout the process. I'm from different country and I didn't have any driving experience before, so I had to learn everything from the scratch, she's been calm and polite from the very beginning, that help me lot to boost my confidence and take out my driving nervousness. Thank you so much Lisa and shift for making me a better driver, i higly recommend Lisa and shift, you won't be disappointed..cheers 🍻🍻
Lucy Ann S.
I passed my driving test today and just want to say a big thank you to my instructor Ciaran! I started out as an extremely anxious driver, but he was always patient and made every lesson calm and straightforward. His clear explanations and calm teaching style really boosted my confidence and helped me feel ready to pass. Cheers :)
Anna K.
I had a great experience learning to drive with Shift and my instructor, Ciaran. As an anxious driver, I really appreciated his patience, encouragement, and support, which helped me build up my confidence behind the wheel. The booking app was also very convenient and easy to use, and Ciaran was always flexible and accommodating with my availability. Thanks to his help, I passed my driving test on the first try. Big thank you to Shift and especially to Ciaran for all the support!