Code of Conduct

Version: 1.0
Updated: 18th April, 2023

STUDENTS

You agree to attend your scheduled driving lesson at the appointed time and fully prepared for the lesson. You shall ensure that you are not under the influence of any substances that may impair your ability to operate a vehicle safely, and that you have obtained sufficient rest to maintain focus during the lesson. Shift reserves the right to refuse a driving lesson or terminate a lesson should you be under the influence of alcohol or any other substances that may contravene road safety.
You agree that Shift has a zero-tolerance policy for any form of abuse, harassment, or violence, whether physical or verbal, towards its staff members or driving instructors. Any violation of this policy may result in the immediate termination of your driving lesson or booking, and any lessons pre-paid at this point will be non-refundable.
You agree to maintain good personal hygiene, including wearing clean and appropriate clothing and suitable footwear.
You agree to take responsibility for any damage caused by you to the interior of the car during your driving lesson, excluding normal wear and tear.
You agree to drive safely at all times, obeying traffic laws and signals to the best of your ability. Any damage caused due to malicious acts or reckless driving will be charged for.
You agree to follow the instructions and guidance provided by your driving instructor and ask questions if you are unsure about any aspect of the lesson.
You agree to inform your driving instructor of any medical or physical conditions that may affect your ability to drive safely.
You agree to notify your instructor as soon as possible if you need to cancel or reschedule a driving lesson, providing at least 48 hours notice.
You agree to treat other students and driving instructors with respect and courtesy at all times, creating a safe and positive learning environment for everyone.

INSTRUCTORS

Driving instructors at Shift are expected to conduct themselves in a professional manner at all times. They shall demonstrate respect and courtesy towards their students, staff members, and other road users.
Instructors shall not engage in any form of discrimination, harassment, or abuse, whether physical or verbal, towards any individual.
Instructors are expected to maintain proper personal hygiene and dress appropriately for their profession.
Your instructor will provide you with a dual controlled vehicle, in a clean and good working condition.
Instructors shall provide a safe and comfortable learning environment for their students. They shall not engage in any behavior that could distract or endanger the student or other road users.
Instructors shall tailor their lessons to meet the individual needs and abilities of their students, and shall not discriminate based on age, gender, race, religion, or any other characteristic.
Instructors shall maintain confidentiality with respect to all student information obtained in the course of their instruction, unless required to comply with DVSA or law enforcements.
Instructors shall not engage in any activity that would create a conflict of interest or undermine the integrity of the instructional process.
Instructors shall follow all laws and regulations related to driving instruction, including those related to driver qualifications, instructional methods, and vehicle safety.
Instructors shall not consume alcohol or any other substance that could impair their ability to operate a vehicle safely while on duty.

Silas Tutu

1758174592

I highly recommend Shift Driving School Gateshead for beginners or anyone with some prior experience. Their website is excellent, and the app is incredibly user friendly, it makes booking lessons, tracking progress, making payments, and setting your availability so simple.One of the things that impressed me most was how quickly Shift matched me with an instructor. Within a week of purchasing my package, I was driving. Other companies I contacted took over two weeks just to respond and told me I’d be waiting up to five weeks for an instructor. Choosing Shift was definitely the best decision I made.I had Simon as my instructor, and he was fantastic. He was super flexible with my hectic schedule, gave me honest and constructive feedback, and used the app to track my progress so I could clearly see what I needed to work on and what I was already doing well. This made the lessons streamlined and efficient.Simon also gave me the confidence to believe I was ready before I even felt it myself and he was right. Thanks to his teaching, I passed my driving test with zero faults (not even a single minor!).Overall, Shift offers great cars (Mercedes 😉), an easy to use system, and most importantly, excellent instructors. Huge thanks to Simon for making the learning experience such a positive one!

Megan Wood

1757525089

100% recommend Shift to anyone looking to learn. Simon is an excellent instructor, so calm and confident, took his time to understand me and how I learn best so that I could become a confident driver. Passed today with only 1 minor fault!

1757534895

Passed with Simon today! He’s an outstanding instructor, so much patience and understanding, especially for neurodivergent learners. My confidence developed massively whilst learning with Simon. Also big shout out to the whole team, especially Lewis, for being so reassuring when I first reached out about lessons. I’d recommend these guys to anyone.

Garry Dando

1755685201

Highly recommend Shift Driving School. They were an absolute pleasure to deal with from start to finish. Special shout out to my instructor Hassan, who taught me from scratch in just under 6 months. I had no previous driving experience at all and he talked through the steps and skills needed clearly, always supportively pushing me to be my best. Delighted to have passed at first attempt! Couldn’t have done it without the team at Swift and Hassan. Thank you!

Jess Baum

1756664134

Denise Williams

1732480140

I 10000000% recommend this driving school my instructor has been appsalutly amazing he had so much patience and really helped me through all my lessons then he recommend me a nervous course which really helped me as I really struggled with my nerve on my test but I finally done it and passed my test and I wouldn't have been able to do it if it wasn't for lewis so thank u sooooo much :)

Charlotte Briggs

1756571367

Could not recommend Shift enough. I did Automatic Driving Lessons with them and I passed first time in Gateshead. The app is really good too. Would highly recommend!

Webdeco.

1720795557

What a great company to not only learn to drive with, but to actually work with too. We would highly recommend Shift without a doubt.

AJAY chandran

1755987352

I passed my test today and would like to thank my instructor, Mr. Hassan. He has been incredibly kind, patient, and clear in his explanations, which made the whole learning experience truly positive. Throughout my journey, I had only one instructor and never felt the need to change, thanks to the excellent guidance I received. I’m also grateful to the Shift team for making everything smooth and convenient through the mobile application.

1755687540

Highly recommend Shift Driving School. They were an absolute pleasure to deal with from start to finish. Special shout out to my instructor Hassan, who taught me from scratch in just under 6 months. I had no previous driving experience at all and he talked through the steps and skills needed clearly, always supportively pushing me. Delighted to have passed at first attempt! Couldn’t have done it without the team at Shift and Hassan. Thank you!

Thanh Tran

1755327686

I just passed my driving test. With many thanks to Simon instructor at Shift driving school. I learned a lot and Simon was very patient and guide me well. I am grateful for the excellent teaching and kind lessons I had. Definitely recommend.

Sarah

1754161364

What an AMAZING school this is!! My instructor was brilliant! She was so patient, and I found out much easier ways to do things. Booking was easy, they use an app to manage lessons which is so easy and there is no back and forth with texts and phone calls. If you are looking for driving lessons in Gateshead, use Shift 100%! Thanks so much guys! <3