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Code of Conduct

Version: 1.0
Updated: 18th April, 2023

STUDENTS

  1. You agree to attend your scheduled driving lesson at the appointed time and fully prepared for the lesson. You shall ensure that you are not under the influence of any substances that may impair your ability to operate a vehicle safely, and that you have obtained sufficient rest to maintain focus during the lesson. Shift reserves the right to refuse a driving lesson or terminate a lesson should you be under the influence of alcohol or any other substances that may contravene road safety.
  2. You agree that Shift has a zero-tolerance policy for any form of abuse, harassment, or violence, whether physical or verbal, towards its staff members or driving instructors. Any violation of this policy may result in the immediate termination of your driving lesson or booking, and any lessons pre-paid at this point will be non-refundable.
  3. You agree to maintain good personal hygiene, including wearing clean and appropriate clothing and suitable footwear.
  4. You agree to take responsibility for any damage caused by you to the interior of the car during your driving lesson, excluding normal wear and tear.
  5. You agree to drive safely at all times, obeying traffic laws and signals to the best of your ability. Any damage caused due to malicious acts or reckless driving will be charged for.
  6. You agree to follow the instructions and guidance provided by your driving instructor and ask questions if you are unsure about any aspect of the lesson.
  7. You agree to inform your driving instructor of any medical or physical conditions that may affect your ability to drive safely.
  8. You agree to notify your instructor as soon as possible if you need to cancel or reschedule a driving lesson, providing at least 48 hours notice.
  9. You agree to treat other students and driving instructors with respect and courtesy at all times, creating a safe and positive learning environment for everyone.

INSTRUCTORS

  1. Driving instructors at Shift are expected to conduct themselves in a professional manner at all times. They shall demonstrate respect and courtesy towards their students, staff members, and other road users.
  2. Instructors shall not engage in any form of discrimination, harassment, or abuse, whether physical or verbal, towards any individual.
  3. Instructors are expected to maintain proper personal hygiene and dress appropriately for their profession.
  4. Your instructor will provide you with a dual controlled vehicle, in a clean and good working condition.
  5. Instructors shall provide a safe and comfortable learning environment for their students. They shall not engage in any behavior that could distract or endanger the student or other road users.
  6. Instructors shall tailor their lessons to meet the individual needs and abilities of their students, and shall not discriminate based on age, gender, race, religion, or any other characteristic.
  7. Instructors shall maintain confidentiality with respect to all student information obtained in the course of their instruction, unless required to comply with DVSA or law enforcements.
  8. Instructors shall not engage in any activity that would create a conflict of interest or undermine the integrity of the instructional process.
  9. Instructors shall follow all laws and regulations related to driving instruction, including those related to driver qualifications, instructional methods, and vehicle safety.
  10. Instructors shall not consume alcohol or any other substance that could impair their ability to operate a vehicle safely while on duty.
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Mady S.
4 days ago
I highly recommend them. I had a driving lesson and a mock test, and both were professional and really helpful. The clear feedback improved my confidence, and I passed my test today! Thank you so much for all your help and support⭐️⭐️⭐️⭐️⭐️
Caitlin Y.
5 days ago
I would highly recommend my driving instructor Simon Houghton! He taught me in ways that were completely different to my previous instructors, which really helped me build my confidence and improve my driving. He has a great sense of humour, which made every lesson enjoyable and relaxed. Most importantly, his teaching and support helped me pass my driving test! Couldn’t thank him enough. 🚗🎉
Vicki M.
6 days ago
From back in march when I phoned shift to start to learn to drive they were amazing was assigned a tutor quickly and have to say Lewis is amazing at his job put me at ease from the get go ! Was always calm and knowledgeable and adapted well to me being an older learner being late 40s and 6 months later I passed my test can’t thank Lewis enough for helping me get there quicker then I ever thought I would be can’t recommend them enough
Thanks shift team your the best out there
Jack
3 weeks ago
I booked my test in an area I was mostly unfamiliar with, so I booked three 2-hour lessons with Lewis to get used to the roads beforehand. It was definitely the right call. Lewis was really calm, patient and knowledgeable, and he took me around a lot of the places the test route might cover, so nothing on the day came as a surprise.

He also helped me iron out a few kinks in my driving, and his tips were clear and easy to put into practice. The car was great too, very smooth to drive, and it definitely helped me on the day.

I passed, and I definitely reckon I wouldn't have without him. I'd happily recommend Lewis to anyone, especially if you're taking your test somewhere you're not familiar with. Cheers Lewis!
Jonnie T.
3 weeks ago
Just passed yesterday with 0 driving faults. Thankyou so much to my instructor Paul.
Ellie L.
4 weeks ago
Great driving instructor, I would recommend to anyone!
Annie S.
4 weeks ago
10-10 driving school got me through 23 hours of lessons
Zachary H.
1 month ago
I passed my test yesterday and Simon my instructor was a huge part of that. He was extremely helpful and supportive, very approachable and always had time for my questions and queries. I’d absolutely recommend Shift and Simon to anyone who wants to pass their test and enjoy the process along the way!
Jack M.
2 months ago
I passed my driving test over a week ago through Shift and my instructor, Ciaran, was extremely helpful throughout the entire process. Would recommend for any learners who'd like to learn thoroughly and succeed in their driving test!
Dominic P.
2 months ago
Amazing service and Phil was a first rate instructor. I rang and had lessons later that week. I've had several instructors over the year but Phil made me feel at ease and taught me so many things of thers didn't. Passed my test after a few weeks of teaching. Can't recommend this school high enough. Thanks again Phil!